SCHLAGE

FAQ’s

Mechanical Security Products

Finishes

Electronic Product Security/Quality

Electronic Security Programming Information

Electronic Security Installation

Power/Battery

Other


    What do I need to know about replacing my current door lock?


    For many do-it-yourselfers, replacing door hardware is easy. For those folks who don't have a carpenter's thumb, it can appear to be a confusing chore. But you'll be surprised at how easy replacing door hardware really is. Here's what you need to know before you start.

    a) You have to know the hole sizes for your knob, lever, handleset or deadbolt, as well as the distance of the latch backset and the bolt hole diameter. Often, at an additional cost, you can give the dimensions of your locks to your door supplier, who can drill the holes for you.
    • Deadbolt hole: This is the hole drilled through the door face to accommodate the deadbolt. The two most common hole sizes in the U.S. and Canada are 1 1/2" (38 mm) and 2 1/8" (54 mm).
    • Knob, lever or handleset hole: This is the hole drilled through the door face to accommodate the knob, lever or handleset. The most common size for this hole in the U.S. and Canada is 2 1/8" (54 mm). You should note that a handleset usually requires small pilot holes drilled into the door face. Pilot holes are used as guides for wood screws which attach the bottom of the handleset to the door.
    • Latch backset: This is the distance from the edge of the door to the middle of the lock. The two most common sizes in the United States and Canada are 2 3/8" (60 mm) and 2 3/4" (70 mm). Schlage locks fit comfortably in either hole size.
    b) Depending on their style, some levers come in both left-handed and right-handed configurations. The design necessary for your door is determined by the location of the door hinges. Stand outside the door. If the hinges are on the left side, you need a left-handed lever. If the hinges are on the right side, you need a right-handed lever.
    c) To keep the number of keys on your key chain to a minimum, you can have all the Schlage locks in your home matched to just one key. Simply bring the key from your existing locks to the store to have your new lock keyed. This will save you the time and cost of having your locks re-keyed or new keys cut.
    d) Instead of replacing just one lock, you can create a distinctive and unified design theme throughout your home by replacing all the door hardware.


              How long will it take to install locks on my home?

              • Replacing locks: With the ease of using a Phillips screwdriver, you can replace your old locks in just 10 minutes each.
              • New locks: Adding locks to new doors is simple for the average do-it-yourselfer. You will need to drill holes in your door for the locks and backset latches before you install the locks. The entire process should take the average person 30 minutes.

              If you are uncomfortable drilling your own lock holes, many vendors will pre-drill them for you. This may add to the cost of your new door, but it's a good way to ensure that the holes are drilled correctly.


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              Can I get one key to fit all my Schlage locks?

              Most retailers and locksmiths will convert all of your Schlage locks—even your Schlage padlocks—so they work off the same key.


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              Which door lock offers the best security for my home?

              Security experts agree that a Grade 1 deadbolt with a 1" bolt and 3" reinforcing screws is the best lock choice for home security. Deadbolts should be installed on all entry doors—from front, rear and side entrances to all walk-in doors leading to your garage.

              Schlage's Maximum Security Deadbolt is a Grade 1 deadbolt with a 1" bolt, 3" reinforcing screws and the added protection of a steel door frame reinforcing plate.


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              What's the difference between Grade 1, Grade 2 and Grade 3 door hardware?

              The grade of locksets is based on a series of tests done by ANSI (American National Standards Institute). These tests determine the durability and level of security protection of the lock.

              • Grade 1 certification—a commercial quality lock designed for heavy use in commercial and public buildings.
              • Grade 2 certification—the best residential quality lock, designed and built to offer excellent security and durability for most residential applications and some light commercial applications. Grade 2 certification is highly recommended for acceptable home security.
              • Grade 3 certification—the minimal acceptable quality for residential door locks. Most locksmiths recommend Grade 2 certification for all residences.

              Our Grade 1 Maximum Security Deadbolts and Maximum Security Handlesets provide the highest level of security to homes.


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              What choices do I have when replacing my worn out door knobs?

              Handlesets

              Schlage handlesets give an impressive appearance to your front entrance. They also come complete with a Maximum Security Deadbolt for greater peace of mind. When you choose a handleset for your front entrance, you have two choices for the inside of your door: levers or knobs. You should think about replacing all the knobs or levers inside your home to match your selection. Schlage handlesets also come with the ULTIMA® Lifetime Finish to maintain their elegant look forever.

              Levers

              Levers offer an elegant complement to handlesets. Levers can be used for your entrance doors as well as on interior doors. They create a stylish look throughout your home. They also offer easy access for small children and people with disabilities. No additional holes are required to replace a knob with a lever.

              Knobs

              If you prefer knobs, you can replace your old knobs with new ones very easily using a Phillips screwdriver. By replacing all the knobs in your home, you will maintain a consistent style.


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              What's the benefit of double-cylinder deadbolts?

              Many people think that double-cylinder deadbolts offer twice the security as single cylinder deadbolts.

              The fact is that double-cylinder deadbolts are only necessary for specialized applications such as doors with glass on or near the deadbolt. Intruders can break the glass, reach in and release the thumb turn on single-cylinder deadbolts. Since double-cylinder deadbolts require a key to lock or unlock both the exterior and interior of the lock, ultimate security is enforced.

              But be careful. Many communities prohibit the use of double-cylinder deadbolts because they may cause serious problems in an emergency where a quick exit is essential. If you do use double-cylinder deadbolts, make sure to keep a key nearby and ensure that everyone in your home knows its exact location.


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              Why does the interior knob or lever allow the latch to be retracted and the door opened, even when the turnpiece is in the horizontal locked position?

              This is an emergency exit feature which permits quick exit without the necessity of stopping to unlock the door. This feature cannot be defeated. Locking knob sets (but not lever sets) are available without this function. Locks with the emergency exit feature have a part number beginning F51, while locking knob sets will have a model number beginning F54.


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              Can I disable the emergency exit feature on my knob or lever set?

              The emergency feature cannot be disabled. Locking knob sets are available in an F54 function (emergency exit locks are an F51 function) which does not have the emergency exit feature, but locking lever sets are not available without this function. The F54 knob sets are not available as a combination pack which includes a deadbolt keyed to match.


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              Why is my Oil Rubbed Bronze finish wearing and changing?

              Oil Rubbed Bronze finish (613) is designed to improve over time and change in appearance, creating a living finish through daily use and, thus, finish discoloration is not applicable to the warranty. If you believe you have a finish issue not related to normal wear, please call Schlage Customer Service Department at 1.888.805.9837.


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            Finish Care and Cleaning of External Trim
            Finishes Care Guidelines
            505 (PVD Bright Brass), 605 (Bright Brass), 609 (Antique Brass), 612 (Satin Bronze), 619 (Satin Nickel), 620 (Antique Pewter), 716 (Aged Bronze), 622 (Matte Black) Lacquered or clear-coated finishes should be wiped with a soft, damp cloth. A mild soap may be lightly used if very dirty. Particular care should be taken to avoid paint smears, thinners and strong cleaning agents as they will quickly destroy the protective coatings and subject the finish to rapid oxidation and discoloration. Initial care for finishes requires only periodic cleaning with mild non-abrasive soap and light buffing with a soft cloth.
            613 (Oil Rubbed Bronze) Wipe with a little vegetable oil on a soft cloth. Too much oil may leave a residue to come off on the hands. Household detergents and mild abrasive powder may be used to restore the high metal color without seriously affecting the original compound of the metal. Then rub with a paste wax.
            625 (Bright Chrome), 626 (Satin Chrome) Wipe with a soft damp cloth. A high grade chrome polish may be used according to directions to clean and restore the original shine and satin finish.

             

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            Is it really worth the extra cost to have a lifetime finish guarantee for my door hardware?

            Actually, there is no extra cost. When you purchase Schlage door hardware, we realize you are purchasing three things: security, function and style. Over the years, exposure to the elements will not adversely affect the quality of security protection or the function of the lock, but a harsh environment may damage the finish, the harsher the environment, the more damaging the affect on the finish. That's why Schlage has taken a lead in developing finishes that last a lifetime. A lifetime of looking great—at no extra cost!


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            Electronic Product Security/Quality


            Do Schlage® Keypad Locks and Deadbolts meet industry standards?

            Schlage Residential keypad products have been engineered, utilizing proven commercial technology, to meet strict ANSI/BHMA Grade 2 standards.


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            What is the warranty on Schlage Keypad Locks and Schlage Keypad Deadbolts?

            Schlage extends to the original consumer user of our Schlage brand product a lifetime limited mechanical and finish warranty against defects in material and workmanship. Exception: Schlage extends to the original consumer user of our Schlage brand product a one-year electronics warranty against defects in material and workmanship. See inside package or warranty page for full details.


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            How do I know if my Schlage product is under warranty?

            The mechanical or finish warranty for your Schlage product depends on two factors:
            Ownership—the warranty applies only to the original purchaser, or in the case of a newly constructed home, the original owner. The warranty is not transferrable.
            Date of purchase—the warranty has changed over time and is based on the date of purchase. Please contact Schlage for the particulars of your warranty coverage.


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            What if it is necessary to exit a room quickly in an emergency?

            Schlage Keypad Locks are designed with an emergency exit feature. This feature ensures that the door can be easily exited from the inside of the room. Keypad locks always remain unlocked from the inside of the room, providing easy and safe exit in the case of an emergency.


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            What prevents other people from adding a user code without approval?

            Schlage Keypad Locks and Keypad Deadbolts can only be programmed after entering a valid six-digit programming code, preventing unauthorized users from adding a user code without approval.


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            Are Schlage Keypad Locks as safe and secure as traditional, mechanical locks?

            Schlage Keypad Locks combine our trusted all metal residential chassis design together with our innovative commercial grade electronic technology for “best in class” quality and security. As with all Schlage mechanical locks, Schlage Keypad Locks meet ANSI/BHMA Grade 2 standards for security and durability.


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            What support material is available if I have a question about my Schlage Keypad Lock or Keypad Deadbolt?

            In the event of a question, consult the Programming/Operating Instructions that are included with the product. This manual also includes a troubleshooting guide and is available to be downloaded from the Instructions & Manuals. For further assistance, call the Schlage Customer Service Department at 1.888.805.9837.


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            Electronic Security Programming Information


            How do I program my Schlage Keypad Lock?

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            How many preset codes are programmed with Schlage Keypad Locks and Keypad Deadbolts?

            Each Schlage Keypad Lock or Keypad Deadbolt is preset at the factory with one (1) unique programming code and two (2) unique user codes. The factory preset code labels are found in two places: a) on the front of the Programming/Operating Instructions and b) on the backside of the keypad assembly. (Note: The lock must be removed from the door to access the preset code label on the backside of the keypad assembly.) For more information visit Instructions & Manuals.


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            Are these preset codes safe to use?

            These codes are generated in random order. Each lock has a unique set of codes. There are 1,000,000 six-digit programming code combinations and 10,000 four-digit user code combinations.


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            Why are the preset codes important?

            The preset codes are important for the following reasons:

            1. The preset codes allow quality tests to be performed on each keypad lock before it leaves the factory.
            2. The keypad lock is ready to use right out of the box; no additional programming is required.
            3. If the current programming and user codes are unknown, the keypad lock can be reset to the original preset settings by following the “Reset Lock to Factory Settings” section in the Programming/Operating Instructions.


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            Can the Schlage preset programming or user codes be changed?

            It is easy to change either the preset six-digit programming code or the four-digit preset user codes at any time. Refer to the Programming/Operating Instructions for complete details or view the programming video in Instructions & Manuals.


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            Why is a six-digit programming code required to add or delete a user code?

            For your security, a valid six-digit programming code must be entered in order to add, delete or change a user or programming code. In order to prevent unauthorized changes, do not share the six-digit programming code and keep a record of all the codes in a safe place.


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            How many user codes can be stored in Schlage Keypad Locks and Keypad Deadbolts?

            The keypad lock can store up to nineteen (19) four-digit user codes, in addition to the six-digit programming code. This provides the option of creating a unique code for all family members.


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            Is there a way to keep track of the all the user codes within the lock?

            A record of the codes can be kept in the “Keeping Your Lock Secure” section of the Programming/Operating Instructions. It is recommended that a record of all codes is kept in a safe place.


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            What happens if the Schlage Keypad Lock has reached the maximum allowable user codes?

            The keypad lock does not accept the new user code. The lock makes a high/low beep and then the Schlage button flashes red. An existing user code must be deleted before adding the new user code. Refer to the Programming/Operating Instructions for complete details or view the programming video here.


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            Is there a way to provide a ‘temporary’ code for a family member or a service provider such as a housesitter or plumber?

            With Schlage Keypad Locks, a user code can be added on a temporary basis to give access to individuals, such as service providers. However, the code must be deleted when no longer needed. Refer to the Programming/Operating Instructions for complete details or view the programming video here.


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            Can all of the user codes and the programming code be changed in the lock to ensure previous owners do not have access to the house?

            Schlage Keypad Locks have advanced features that provide the option of changing all of the codes for maximum security. To change all codes, including the programming code, follow these steps:

            1. Change the six-digit programming code
            2. Delete ALL user codes
            3. Add NEW user codes

            Refer to the Programming/Operating Instructions for complete details or view the programming video here.


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            What if the programming code is not known?

            The factory preset code labels are found in two places: a) on the front of the Programming/Operating Instructions and b) on the backside of the keypad assembly. If the programming code has been changed and is unknown, it is necessary to reset the lock to factory settings. For instructions on how to reset the lock to original preset settings, please refer to the Programming/Operating Instructions.


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            Where is the Model Number and Serial Number located?

            The Model Number and Serial Number can be found on the inside of your keypad lock or keypad deadbolt as well as on the front cover of the Programming/Operating Instructions you received with your lock.


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            What if some or all user codes are unknown?

            If some or all of the user codes are unknown, all user codes should be deleted from the lock and only the known user codes added back into the lock. Refer to the Programming/Operating Instructions for complete details or view the programming video here.


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            Can all user codes be temporarily disabled, for instance, while I am away on vacation?

            All user codes can be disabled without permanently deleting the codes from the lock. This provides assurance that unauthorized users cannot gain access, for example, while the owner is on vacation. Refer to the Programming/Operating Instructions for complete details or view the programming video here.


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            Installation


            Can I install Schlage Keypad Locks and Keypad Deadbolts myself?

            Schlage Keypad Locks and Keypad Deadbolts were designed to be installed by Do-It-Yourselfers. Schlage Keypad Locks are engineered to fit most standard door preparations, so, for most replacements, only a screwdriver is needed to install the lock. Please refer to the installation video or call the Schlage Customer Service Department at 1.888.805.9837 for assistance with any concerns or questions.


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            Do Schlage Keypad Locks and Keypad Deadbolts fit standard residential doors?

            Schlage Keypad Locks and Keypad Deadbolts are designed to fit most standard doors. In most cases, a screwdriver is the only tool needed for installation; no additional holes need to be drilled into the door. If the door has not already been prepped for a door lock, download the proper template to prepare the door.


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            How much time does it take to install the lock?

            In most cases, Schlage Keypad Locks and Keypad Deadbolts can be installed in place of an existing lock or deadbolt in less than thirty minutes. The installation process was tested with typical Do-It-Yourself consumers to ensure that the product could be installed easily, requiring a minimal level of technical skills. Refer to the installation video or call the Schlage Customer Service Department at 1.888.805.9837 for assistance with any concerns or questions.


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            Is any electrical wiring needed to install a Schlage Keypad Lock or Keypad Deadbolt?

            Schlage Keypad Locks and Keypad Deadbolts are powered by a 9-volt battery, so there is no need to connect the locks to the electrical wiring of your home.


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            What if there is a problem with the initial installation?

            During the initial installation, if there is a problem with the product’s performance, simply contact the Schlage Customer Service Department for assistance. Refer to the installation video or call Schlage Customer Service Department at 1.888.805.9837 for assistance with any concerns or questions.


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            Does it matter whether the door is left-handed or right-handed?

            Schlage Keypad Locks and Keypad Deadbolts are designed to fit both right-handed and left-handed doors. To determine the door type and for instructions on how to change the handing of the lock, refer to the Programming/Operating Instructions.


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            Power/Battery


            What if there is a power outage?

            A 9-volt battery is used to power Schlage Keypad Locks and Keypad Deadbolts. Schlage Keypad Locks and Keypad Deadbolts are not dependent on electricity to operate and therefore, the locks and deadbolts are not affected by a loss of electrical power.


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            How often should the battery be changed?

            The battery is expected to last up to three years under normal operating conditions. Extreme high and low temperatures may affect battery performance. Replacing the battery once every year is recommended to ensure optimal performance.


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            Does the Schlage Keypad Lock or Keypad Deadbolt have a low battery indicator?

            Yes, after a valid code has been entered, a series of eight high/low beeps sound and the Schlage button flashes red. The lock operates as normal immediately following the alerts. The battery should be replaced as soon as possible to ensure optimal performance.


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            Does the Schlage Keypad Lock or Keypad Deadbolt have a critical battery indicator?

            Yes, the Schlage button flashes red and the lock does not operate. The mechanical key can be used to unlock the lock under this condition.


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            Does the Schlage Keypad Lock or Keypad Deadbolt need to be reprogrammed after changing the battery?

            The Schlage Keypad Lock and Keypad Deadbolt does not need to be reprogrammed after replacing the battery. All settings are retained in the memory of the lock, including valid user codes and the programming code.


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            Other


            Can all family members use the Schlage Keypad Locks and Keypad Deadbolts?

            Research conducted with over 850 consumers verified that the keypad design is easy to understand and the numbers are easy to see. In addition, the four-digit user codes, similar to ATM codes, are easy to remember.

            As with any new product, it is important to read the instructions and work with all users to make sure they understand how to operate the lock. It is also important to stress to every user the importance of keeping codes private.


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            How do I choose the right Schlage Keypad Lock or Keypad Deadbolt for my needs?

            Schlage offers a complete line of keypad locks and keypad deadbolts to fit your needs. We recommend that all perimeter doors be secured with a deadbolt. For exterior doors, choose from the Keypad Deadbolt, Keypad Security Set, or Keypad Front Entry Set.

            For added security, safety, and protection inside your home choose either the Keypad Entry with Auto-Lock or the Keypad Entry with Flex-Lock. Keypad locks offer additional security for areas like your garage-to-home entry, home office, storage/utility room or basement stairway.


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            What is the difference between the Schlage Keypad Entry with Auto-Lock (FE 575) and the Schlage Keypad Entry with Flex-Lock (FE 595)?

            The Schlage Keypad Entry with Auto-Lock (FE 575) lock automatically relocks after five seconds, providing a high degree of confidence, safety and protection. The Schlage Keypad Entry with Flex-Lock (FE 595) lock provides the flexibility to choose whether the door automatically relocks after five seconds (code required for entry) or remains unlocked (no code required for entry) until manually locked.


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            What is the advantage of the “Turn Lock” feature on the Schlage Keypad Deadbolt (BE 365)?

            The innovative Schlage “Turn-Lock” feature allows you to lock and leave without a key. To lock, just press the Schlage button and rotate the turn away from the door hinges. To unlock, simply enter a valid 4-digit user code or rotate the turn toward the hinges.


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            Where can Schlage Keypad Locks and Keypad Deadbolts be purchased?

            Schlage Keypad Locks and Keypad Deadbolts are available through most home centers and hardware stores. For additional information on where to purchase a keypad lock or keypad deadbolt, please visit the where to buy section.


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            When should the mechanical key be used?

            The mechanical key should be used to unlock the lock in the following situations:

            1. Battery is dead
            2. User code is not known
            3. Lock has failed to operate

            For more information review the Programming/Operating Instructions.


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            Can Schlage Keypad Locks be re-keyed to match existing keys?

            Yes, Schlage Keypad Locks and Keypad Deadbolts can be re-keyed to match existing keys, providing “One-Key Convenience.” Please ask your local home center, hardware store or locksmith for details. If you purchase a lock with our new SecureKey cylinder, you can re-key the lock yourself. Check out SecureKey.


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            What is SecureKey?

            Schlage’s new SecureKey cylinder allows you to re-key the lock without ever removing it from the door, or prior to installation of a newly purchased lock. See further information on SecureKey.


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            Why won’t additional keys I have made for my lock work properly?

            There are minor differences among key manufacturers, which can cause keys not manufactured by Schlage to work poorly or not at all. Specifying a Schlage blank for replacement keys will generally result in a better outcome. If an original Schlage blank is being used and not working properly in the keyed cylinder, but the original Schlage key included with the lock is working well, the key has likely been cut incorrectly.


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