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Mechanical Security Products
Electronic Security Products
Product Security/Quality
Programming Information
Installation
Power/Battery
Other
Mechanical Security Products
Is it worth fixing a lock if it's broken?
In most cases a broken lock mechanism cannot be repaired. For peace
of mind, you should always replace your broken lock with a new one.
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What do I need to know about replacing my current door lock?
For many do-it-yourselfers, replacing door hardware is easy. For those
folks who don't have a carpenter's thumb, it can appear to be a confusing
chore. But you'll be surprised at how easy replacing door hardware really
is. Here's what you need to know before you start.
- You have to know hole sizes for your knob, lever, handleset or deadbolt,
as well as the distance of the latch backset and the bolt hole diameter.
Often, at an additional cost, you can give the dimensions of your
locks to your door supplier, who can drill the holes for you.
- Deadbolt hole: This is the hole drilled through the door face
to accommodate the deadbolt. The two most common hole sizes in
the U.S. and Canada are 1 1/2" (38 mm) and 2 1/8" (54
mm).
- Knob, lever or handleset hole: This is the hole drilled through
the door face to accommodate the knob, lever or handleset. The
most common size for this hole in the U.S. and Canada is 2 1/8"
(54 mm). You should note that a handleset usually requires small
pilot holes drilled into the door face. Pilot holes are used as
guides for wood screws which attach the bottom of the handleset
to the door.
- Latch backset: This is the distance from the edge of the door
to the middle of the lock. The two most common sizes in the United
States and Canada are 2 3/8" (60 mm) and 2 3/4" (70
mm). Schlage locks fit comfortably in either hole size.
- Depending on their style, some levers come in both left-handed and
right-handed configurations. The design necessary for your door is
determined by the location of the door hinges. Stand outside the door.
If the hinges are on the left side, you need a left-handed lever.
If the hinges are on the right side, you need a right-handed lever.
- To keep the number of keys on your key chain to a minimum, you can
have all the Schlage locks in your home matched to just one key. Simply
bring the key from your existing locks to the store to have your new
lock keyed. This will save you the time and cost of having your locks
re-keyed or new keys cut.
- Instead of replacing just one lock, you can create a distinctive
and unified design theme throughout your home by replacing all the
door hardware.
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How long will it take to install
locks on my home?
- Replacing locks: With the ease of using a Phillips
screwdriver, you can replace your old locks in just 10 minutes each.
- New locks: Adding locks to new doors is simple
for the average do-it-yourselfer. You will need to drill holes in
your door for the locks and backset latches before you install the
locks. The entire process should take the average person 30 minutes.
If you are uncomfortable drilling your own lock holes, many vendors
will pre-drill them for you. This may add to the cost of your new door,
but it's a good way to ensure that the holes are drilled correctly.
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Can I get one key to fit all
my Schlage locks?
Most retailers and locksmiths will convert all of your Schlage locks—even
your Schlage padlocks—so they work off the same key.
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Which door lock offers the
best security for my home?
Security experts agree that a Grade 2 deadbolt with a 1" bolt
and 3" reinforcing screws is the best lock choice for home security.
Deadbolts should be installed on all entry doors—from front, rear and
side entrances to all walk-in doors leading to your garage.
Schlage's Maximum Security Deadbolt is a Grade 2 deadbolt with Grade
1 security features, including a 1" bolt, 3" reinforcing screws
and the added protection of a steel door frame reinforcing plate.
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What's the difference between
Grade 1, Grade 2 and Grade 3 door hardware?
The grade of locksets is based on a series of tests done by ANSI (American
National Standards Institute). These tests determine the durability
and level of security protection of the lock.
- Grade 1 certification—a commercial quality lock designed
for heavy use in commercial and public buildings.
- Grade 2 certification—the best residential quality lock,
designed and built to offer excellent security and durability for
most residential applications and some light commercial applications.
Grade 2 certification is highly recommended for acceptable home security.
- Grade 3 certification—the minimal acceptable quality for
residential door locks. Most locksmiths recommend Grade 2 certification
for all residences.
Our Grade 2 Maximum Security Deadbolts and Maximum Security Handlesets
offer many Grade 1 security features.
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What choices do I have when
replacing my worn out door knobs?
Handlesets
Schlage handlesets give an impressive appearance to your front entrance.
They also come complete with a Maximum Security Deadbolt for greater
peace of mind. When you choose a handleset for your front entrance,
you have two choices for the inside of your door: levers or knobs.You
should think about replacing all the knobs or levers inside your home
to match your selection. Schlage handlesets also come with the ULTIMA®
Lifetime Finish to maintain their elegant look forever.
Levers
Levers offer an elegant complement to handlesets. Levers can be used
for your entrance doors as well as on interior doors. They create a
stylish look throughout your home. They also offer easy access for small
children and people with disabilities. No additional holes are required
to replace a knob with a lever.
Knobs
If you prefer knobs, you can replace your old knobs with new ones very
easily using a Phillips screwdriver. By replacing all the knobs in your
home, you will maintain a consistent style.
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I
would like to match the finish of my new door hardware to other decorative
hardware inside my home, such as lighting fixtures and faucets. Is this
possible?
Yes. At Schlage, we know that the decor of your home is very important.
That's why we offer a number of decorative finishes for our products
that will match or complement other finishes within your home. These
are:
- Bright brass
- Antique brass
- Polished chrome
- Satin chrome
- Antique pewter
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Is it really worth the extra
cost to have a lifetime finish guarantee for my door hardware?
Actually, there is no extra cost. When you purchase Schlage door hardware,
we realize you are purchasing three things: security, function and style.
Over the years, exposure to the elements will not adversely affect the
quality of security protection or the function of the lock, but a harsh
environment may damage the finish. The harsher the environment, the
more damaging the affect on the finish. That's why Schlage has taken
a lead in developing finishes that last a lifetime. All Schlage Maximum
Security Handlesets and Maximum Security Deadbolts come with the ULTIMA®
Lifetime Finish as a standard feature. A lifetime of looking great—at
no extra cost!
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What's
the benefit of double-cylinder deadbolts?
Many people think that double-cylinder deadbolts offer twice the security
as single cylinder deadbolts.
The fact is that double-cylinder deadbolts are only necessary for specialized
applications such as doors with glass on or near the deadbolt. Intruders
can break the glass, reach in and release the thumb turn on single-cylinder
deadbolts. Since double-cylinder deadbolts require a key to lock or
unlock both the exterior and interior of the lock, ultimate security
is enforced.
But be careful. Many communities prohibit the use of double-cylinder
deadbolts because they may cause serious problems in an emergency where
a quick exit is essential. If you do use double-cylinder deadbolts,
make sure to keep a key nearby and ensure that everyone in your home
knows its exact location.
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Do you have a question that we didn't list here?
If the answer is yes, contact us online
or call the Schlage Customer Service Department at 1 (888) 805-9837.
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Electronic Security Products
Product Security/Quality
Do Schlage® Keypad Locks and Deadbolts meet industry standards?
Schlage Residential keypad products have been engineered, utilizing proven commercial technology, to meet strict ANSI/BHMA Grade 2 standards.return to top
What is the warranty on Schlage Keypad Locks and Schlage Keypad Deadbolts?
Schlage extends to the original consumer user of our Schlage brand product a lifetime limited mechanical and finish warranty against defects in material and workmanship. Exception: Schlage extends to the original consumer user of our Schlage brand product a one-year electronics warranty against defects in material and workmanship. See inside package or www.schlage.com for full details.return to top
What if it is necessary to exit a room quickly in an emergency?
Schlage Keypad Locks are designed with an emergency exit feature. This feature ensures that the door can be easily exited from the inside of the room. Keypad locks always remain unlocked from the inside of the room, providing easy and safe exit in the case of an emergency.return to top
What prevents other people from adding a user code without approval?
Schlage Keypad Locks and Deadbolts can only be programmed after entering a valid six-digit programming code, preventing unauthorized users from adding a user code without approval.return to top
Are Schlage Keypad Locks as safe and secure as traditional, mechanical locks?
Schlage Keypad Locks combine our trusted all metal residential chassis design together with our innovative commercial grade electronic technology for “best in class” quality and security. As with all Schlage mechanical locks, Schlage Keypad Locks meet ANSI/BHMA Grade 2 standards for security and durability.return to top
What support material is available if I have a question about my Schlage Keypad Lock or Deadbolt?
In the event of a question, consult the Programming/Operating Instructions that are included with the product. This manual also includes a troubleshooting guide and is available to be downloaded from our Customer Service area here. For further assistance, please call customer service at 1-888-805-9837.return to top
Programming Information
How many preset codes are programmed with Schlage Keypad Locks and Deadbolts?
Each keypad lock or deadbolt is preset at the factory with one (1) unique programming code and two (2) unique user codes. The factory preset code labels are found in two places: a) on the front of the Programming/Operating Instructions and b) on the backside of the keypad assembly. (Note: The lock must be removed from the door to access the preset code label on the backside of the keypad assembly.) For more information visit our customer service area here.return to top
Are these preset codes safe to use?
These codes are generated in random order. Each lock has a unique set of codes. There are 1,000,000 six-digit programming code combinations and 10,000 four-digit user code combinations.return to top
Why are the preset codes important?
The preset codes are important for the following reasons:
- The preset codes allow quality tests to be performed on each keypad lock before it leaves the factory.
- The keypad lock is ready to use right out of the box; no additional programming is required.
- If the current programming and user codes are unknown, the keypad lock can be reset to the original preset settings by following the “Reset Lock to Factory Settings” section in the Programming/Operating Instructions.
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Can the Schlage preset programming or user codes be changed?
It is easy to change either the preset six-digit programming code or the four-digit preset user codes at any time. Refer to the Programming/Operating Instructions for complete details or view the programming video here.return to top
Why is six-digit programming code required to add or delete a user code?
For your security, a valid six-digit programming code must be entered in order to add, delete or change a user or programming code. In order to prevent unauthorized changes, do not share the six-digit programming code and keep a record of all the codes in a safe place. For more information visit our customer service area here.return to top
How many user codes can be stored in Schlage Keypad Locks and Deadbolts?
The keypad lock can store up to nineteen (19) four-digit user codes, in addition to the six-digit programming code. This provides the option of creating a unique code for all family members.return to top
Is there a way to keep track of the all the user codes within the lock?
A record of the codes can be kept in the “Keeping Your Lock Secure” section of the Programming/Operating Instructions. It is recommended that a record of all codes is kept in a safe place.return to top
What happens if the Schlage Keypad Lock has reached the maximum allowable user codes?
The keypad lock does not accept the new user code. The lock makes a high/low beep and then the Schlage button flashes red. An existing user code must be deleted before adding the new user code. Refer to the Programming/Operating Instructions for complete details or view the programming video on consumer.schlage.com/customerservice/home-security-tips.return to top
Is there a way to provide a ‘temporary’ code for a family member or a service provider such as a housesitter or plumber?
With Schlage Keypad Locks, a user code can be added on a temporary basis to give access to individuals, such as service providers. However, the code must be deleted when no longer needed. Refer to the Programming/Operating Instructions for complete details or view the programming video here.return to top
Can all of the user codes and the programming code be changed in the lock to ensure previous owners do not have access to the house?
Schlage Keypad Locks have advanced features that provide the option of changing all of the codes for maximum security. To change all codes, including the programming code, follow these steps:
- Change the six-digit programming code
- Delete ALL user codes
- Add NEW user codes
Refer to the Programming/Operating Instructions for complete details or view the programming video here. For more information visit our customer service area here.return to top
What if the programming code is not known?
The factory preset code labels are found in two places: a) on the front of the Programming/Operating Instructions and b) on the backside of the keypad assembly. If the programming code has been changed and is unknown, it is necessary to reset the lock to factory settings. For instructions on how to reset the lock to original preset settings, please refer to the Programming/Operating Instructions.return to top
What if some or all user codes are unknown?
If some or all of the user codes are unknown, all user codes should be deleted from the lock and only the known user codes added back into the lock. Refer to the Programming/Operating Instructions for complete details or view the programming video here.return to top
Can all user codes be temporarily disabled, for instance, while I am away on vacation?
All user codes can be disabled without permanently deleting the codes from the lock. This provides assurance that unauthorized users cannot gain access, for example, while the owner is on vacation. Refer to the Programming/Operating Instructions for complete details or view the programming video here.return to top
Installation
Can I install Schlage Keypad Locks and Deadbolts myself?
Schlage Keypad Locks and Deadbolts were designed to be installed by Do-It-Yourselfers. Schlage Keypad Locks are engineered to fit most standard door preparations, so, for most replacements, only a screwdriver is needed to install the lock. Please refer to the installation video here or call customer service at 1-888-805-9837 for assistance with any concerns or questions.return to top
Do Schlage Keypad Locks and Deadbolts fit standard residential doors?
Schlage Keypad Locks and Deadbolts are designed to fit most standard doors. In most cases, a screwdriver is the only tool needed for installation; no additional holes need to be drilled into the door. If the door has not already been prepped for a door lock, please go here and download the proper template to prepare the door.return to top
How much time does it take to install the lock?
In most cases, Schlage Keypad Locks and Deadbolts can be installed in place of an existing lock or deadbolt in less than thirty minutes. The installation process was tested with typical Do-It-Yourself consumers to ensure that the product could be installed easily, requiring a minimal level of technical skills. Please refer to the installation video on here or call customer service at 1-888-805-9837 for assistance with any concerns or questions.return to top
Is any electrical wiring needed to install a Schlage Keypad Lock or Deadbolt?
Schlage Keypad Locks and Deadbolts are powered by a 9-volt battery, so there is no need to connect the locks to the electrical wiring of your home.return to top
What if there is a problem with the initial installation?
During the initial installation, if there is a problem with the product’s performance, simply contact a Customer Relationship Management Agent for assistance. Please refer to the installation video here or call customer service at 1-888-805-9837 for assistance with any concerns or questions.return to top
Does it matter whether the door is left-handed or right-handed?
Schlage Keypad Locks and Deadbolts are designed to fit both right-handed and left-handed doors. To determine the door type and for instructions on how to change the handing of the lock, please refer to the Programming/Operating Instructions here.return to top
Power/Battery
What if there is a power outage?
A 9-volt battery is used to power Schlage Keypad Locks and Deadbolts. Schlage Keypad Locks and Deadbolts are not dependent on electricity to operate and therefore, the locks and deadbolts are not affected by a loss of electrical power.return to top
How often should the battery be changed?
The battery is expected to last up to three years under normal operating conditions. Extreme high and low temperatures may affect battery performance. Replacing the battery once every year is recommended to ensure optimal performance.return to top
Does the Schlage Keypad Lock have a low battery indicator?
Yes, after a valid code has been entered, a series of eight high/low beeps sound and the Schlage button flashes red. The lock operates as normal immediately following the alerts. The battery should be replaced as soon as possible to ensure optimal performance.return to top
Does the Schlage Keypad Lock have a critical battery indicator?
Yes, the Schlage button flashes red and the lock does not operate. The mechanical key can be used to unlock the lock under this condition.return to top
Does the lock need to be reprogrammed after changing the battery?
The lock does not need to be reprogrammed after replacing the battery. All settings are retained in the memory of the lock, including valid user codes and the programming code.return to top
Other
Can all family members use the Schlage Keypad Locks and Deadbolts?
Research conducted with over 850 consumers verified that the keypad design is easy to understand and the numbers are easy to see. In addition, the four-digit user codes, similar to ATM codes, are easy to remember.
As with any new product, it is important to read the instructions and work with all users to make sure they understand how to operate the lock. It is also important to stress to every user the importance of keeping codes private. return to top
How do I choose the right lock for my needs?
Schlage offers a complete line of keypad locks and deadbolts to fit your needs. We recommend that all perimeter doors be secured with a deadbolt. For exterior doors, choose from the Keypad Deadbolt, Keypad Security Set, or Keypad Front Entry Set.
For added security, safety, and protection inside your home choose either the Keypad Entry with Auto-Lock or the Keypad Entry with Flex-Lock. Keypad locks offer additional security for areas like your garage-to-home entry, home office, storage/utility room or basement stairway. return to top
What is the difference between the FE 595 (Flex Lock) and the FE 575 (Auto Lock)?
The FE 575 lock automatically relocks after five seconds, providing a high degree of confidence, safety and protection. The FE 595 lock provides the flexibility to choose whether the door automatically relocks after five seconds (code required for entry) or remains unlocked (no code required for entry) until manually locked.return to top
What is the advantage of the “Turn Lock” feature on the BE 365 Keypad Deadbolt?
The innovative Schlage “Turn-Lock” feature allows you to lock and leave without a key. To lock, just press the Schlage button and rotate the turn away from the door hinges. To unlock, simply enter a valid 4-digit user code or rotate the turn toward the hinges.return to top
Where can Schlage Keypad Locks and Deadbolts be purchased?
Schlage Keypad Locks and Deadbolts are available through most home centers and hardware stores. For additional information on where to purchase a keypad lock or deadbolt, please visit www.schlage.com.return to top
When should the mechanical key be used?
The mechanical key should be used to unlock the lock in the following situations:
- Battery is dead.
- User code is not known.
- Lock has failed to operate.
For more information please click here to review the Programming/Operating Instructions.return to top
Can Schlage Keypad Locks be re-keyed to match existing keys?
Yes, Schlage Keypad Locks and Deadbolts can be re-keyed to match existing keys, providing “One-Key Convenience.” Please ask your local home center, hardware store or locksmith for details.return to top
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